News About DKN Hotels

Ana Almada Appointed Chief Executive Officer of DKN Hotels

DKN Hotels today announced it has appointed Ana Almada to be the company’s Chief Executive Officer (CEO). DKN Hotels has entered a new phase in its evolution and will now become two separate companies – DKN Hotels and DKN Ventures. Almada, previously the VP of Operations, will lead DKN Hotels, which will incorporate all aspects of hotel management and operations for the portfolio, while DKN Ventures will be led by CEO Kiran Dahya and charged with acquiring, divesting, and developing hotels.

Almada maintains a successful 25-year career with DKN Hotels that began with an internship at the Comfort Inn Sea World – a DKN Hotel at the time -- and has taken her from a Front Desk Agent to CEO of the company. Throughout her time, Almada has played an integral role in establishing systems, programs, and processes that have helped make DKN Hotels a company where passion, innovation, and people have become a foundation while making impactful changes to the hospitality industry.

“Over the years, Ana has led efforts to create a team that would bring the DKN vision to life,” says Kiran Dahya, Founder and Former CEO, DKN Hotels. “She has successfully established a culture at DKN that optimizes all assets and at the same time delivers exceptional results to guests, team members, business partners, and owners. Ana is the perfect person to take the reins at DKN Hotels and further expand our owned and third-party managed portfolio.”

Almada holds a Bachelor’s Degree in Hotel Management and Tourism and an MBA with an emphasis in Leadership and Management from the University of San Diego. She resides in Tustin, California and has a 13-year old daughter – Giovanna –  and a 11-year old son – Leonardo. She speaks four languages and loves to travel around the world learning new cultures, watch her kids play soccer on the weekend, visit family in Brazil and says her favorite vacation spot is the beach. Almada’s hobbies include skateboarding, meditating, reading and, of course, going to hotels.

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About DKN Hotels

Founded in 1984 by the Dahya family, DKN Hotels currently operates a portfolio of owned and third-party managed Hilton, Marriott, IHG, and independent properties throughout the greater Southern California area. With over 40 years of experience in the hospitality industry, DKN Hotels is dedicated to a three-legged stool approach to business, which uniquely champions an equal focus on stakeholder return on investment, team member engagement, and guest satisfaction. This has made DKN Hotels a preferred partner for hotel brands, vendors, investors, and team members alike. Get to know us at DKNHotels.com.  

Cardiff by the Sea Lodge Debuts After a Multi-Million Dollar Renovation

Cardiff by the Sea, CA – January 23, 2024 – DKN Hotels today announced a fresh chapter in the life of its Cardiff by the Sea Lodge. The three-story hotel has a new look after a comprehensive revitalization to its exterior, rooftop deck, public spaces and all guest rooms. The 17-room hotel located at 142 Chesterfield Drive is owned and managed by DKN Hotels of Irvine, California.

“Cardiff by the Sea Lodge has always been a favorite hotel for guests and locals alike and these enhancements elevate the experience for everyone,” says Shanna Davis, Senior Director of Marketing, DKN Hotels. “Every aspect of the renovation has been curated to enrich the guest experience and we are proud to offer exceptional accommodations with modern comforts in a premier oceanfront location.”

Nestled along the coastline renowned for wide-open beaches, breathtaking cliffs and amazing surf, Cardiff by the Sea Lodge offers plentiful shopping and dining options nearby. The upscale boutique hotel near Encinitas and just a short drive from downtown San Diego provides guests convenient access to Cardiff Town Center, Cedros Design District, The Forum Carlsbad and LEGOLAND® California.

Cardiff by the Sea Lodge features exquisitely decorated guest rooms and suites, each with contemporary décor and all new furnishings. Each guest room offers ocean or courtyard views, spa-inspired bathrooms, and some rooms feature a fireplace. Hotel amenities include a rooftop deck with a fire pit and sweeping ocean views, as well as a complimentary breakfast that includes premium juices delivered to your room daily.

For more information on Cardiff by the Sea Lodge or to make reservations, please call directly at 760-944-6474 or visit www.cardifflodge.com and for the latest updates follow them on Facebook and Instagram @cardiffsealodge.

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About DKN Hotels

Founded in 1984 by the Dahya family, DKN Hotels currently operates a portfolio of owned and third-party managed Hilton, Marriott, IHG, and independent properties throughout the greater Southern California area. With over 40 years of experience in the hospitality industry, DKN Hotels is dedicated to a three-legged stool approach to business, which uniquely champions an equal focus on stakeholder return on investment, team member engagement, and guest satisfaction. This has made DKN Hotels a preferred partner for hotel brands, vendors, investors, and team members alike. Get to know us at DKNHotels.com.   

SpringHill Suites by Marriott in Carlsbad, California Adds Tower39 Rooftop Lounge

DKN Hotels today announced the opening of a new rooftop lounge at the SpringHill Suites by Marriott San Diego Carlsbad. Located at 3136 Carlsbad Boulevard, Tower39 Rooftop Lounge features signature cocktails crafted with the freshest locally sourced ingredients and beers from local breweries. The menu focuses on fresh salads, small plates featuring tacos, paninis and flatbreads, as well as numerous shareable sides.

Tower39’s name originates from its high vantage point and exclusive views of the water, much like the lifeguard stations nearby keeping watch over Carlsbad Beach. Offering an atmosphere that is warm, welcoming and relaxed, every element of the new rooftop space is designed to enhance the views and conducive to socializing. The beach-themed décor features aspects of the local Carlsbad Village area offering comfortable seating, fire pits and astonishing sunsets over the Pacific Ocean.

“We are delighted to add Tower39 Rooftop Lounge to our stylish SpringHill Suites hotel and look forward to welcoming guests as well as the local community,” says Shanna Davis, Senior Director of Marketing, DKN Hotels. “Tower39 offers a dynamic atmosphere with a vibrant lite bite menu that pairs nicely with our specialty drinks and sweeping ocean views, making it the perfect gathering spot for any occasion.”

Situated in the heart of Carlsbad Village and just steps from the warm ocean breezes and stunning sunset views of Carlsbad State Beach, Tower39 Rooftop Lounge is just a short drive from downtown San Diego and close to Camp Pendleton, LEGOLAND® California, The Flower Fields at Carlsbad Ranch, The Crossings at Carlsbad and the Carlsbad Premium Outlets.

Tower 39 Rooftop Lounge is available for private events including a full buyout. For more information please call 442-333-9892 or visit www.tower39rooftoplounge.com.

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About SpringHill Suites by Marriott San Diego Carlsbad

SpringHill Suites by Marriott San Diego Carlsbad offers 104 stylish suites with separate living, working and sleeping areas that provide flexibility and functionality. Each suite includes comfortable beds, soft linens, plush pillows and the West Elm sleeper-sofa. Hotel amenities include an outdoor swimming pool, a well-equipped fitness center, a complimentary breakfast, business services, complimentary Wi-Fi, and two meeting rooms with a combined 1,156 square-feet of functional space.

About DKN Hotels

Founded in 1984 by the Dahya family, DKN Hotels currently operates a portfolio of owned and third party managed Hilton, Marriott, IHG, and independent properties throughout the greater Southern California area. With over 40 years of experience in the hospitality industry, DKN Hotels is dedicated to a three-legged stool approach to business, which uniquely champions an equal focus on stakeholder return on investment, team member engagement, and guest satisfaction. This has made DKN Hotels a preferred partner for hotel brands, vendors, investors, and team members alike. Get to know us at DKNHotels.com.  

SpringHill Suites San Diego Carlsbad Wins Marriott Select Brand Opening Hotel of the Year

DKN Hotels is excited to announce that SpringHill Suites San Diego Carlsbad was named the 2021 Marriott Select Brand SpringHill Suites Opening Hotel of the Year.

The dedicated team at this hotel worked tirelessly, often spending 12+ hours a day to ensure the property had a successful opening in late December 2020. The demonstrated excellence in operations, financial management, sales, and service in the opening process helped SpringHill Suites San Diego Carlsbad smash expectations in its first year and achieve the fastest ramp-up in DKN history.

As an added bonus, this hotel was also awarded an MSB Silver Circle Award and the 2021 SpringHill Suites Operations Manager of the Year.

We could not be more proud of everything this hotel accomplished in its first year and look forward to many more years of success

DKN Hotels Selected to Manage Clocktower Inn Ventura

With a 35+ year history of accomplishment in the hospitality industry, DKN Hotels will apply its vision for success to the Clocktower Inn, helping it thrive in the Ventura market.

VENTURA and IRVINE, Calif., June 25, 2019 /PRNewswire-PRWeb/ — DKN Hotels, a premier Southern California hotel management company, has officially been selected to manage the historic Clocktower Inn Ventura. With a strong set of core company values, a philosophy of integrity and balance, and a 35+ year history of accomplishment in the hospitality industry, DKN Hotels will apply its vision for success to the Clocktower Inn, helping it thrive in the Ventura market.

Located in the heart of historic Downtown Ventura adjacent to Mission San Buenaventura, Clocktower Inn Ventura was refashioned from a 1940’s era California Spanish-style firehouse and clocktower in 1985 by San Francisco-area designer Tom Brooks. The property boasts 50 richly decorated guestrooms reminiscent of the American Southwest with a lobby featuring original art, beamed ceilings, handsome furnishings and a large fireplace. Over 2,600 square feet of flexible meeting and event space – most notably a unique, sky lit atrium – is available for weddings and corporate or social events, while onsite restaurant Blue Agave offers guests a convenient dining option. These many amenities will assist in the realization of DKN’s vision of a revitalized and prosperous property wholly committed to an exceptional guest experience.

“Clocktower Inn is an amazing place and the perfect platform to display the DKN Hotels approach to managing hotels,” said DKN Hotels Director of Strategic Development, Jorge Azpeitia. “DKN is honored to bring a hotel with such a rich history back to prominence. Everything needed to deliver an outstanding guest experience is there, and we will do our part to ensure guests feel the difference.”

That difference will be first felt when guests encounter the new general manager of the hotel, Brett Thomas. With 11 years of on-property hotel experience and a desire to position Clocktower Inn Ventura as the top boutique hotel in Downtown Ventura, Mr. Thomas hopes to provide a true home away from home experience and “here for you” sentiment for guests and team members alike.

Along with Mr. Thomas’ new tenure, the continued application of DKN Hotels’ fundamental values, as well as ongoing operations support, guidance, strategy, and training, will ensure the success of the Clocktower Inn Ventura.

About DKN Hotels: 
Founded in 1984 by the Dahya family, DKN Hotels currently owns, operates, and manages a portfolio of Hilton, Marriott, IHG, Wyndham and independent properties throughout the greater Southern California area. With over 35 years of experience in the hospitality industry, DKN Hotels is dedicated to a three-legged stool approach to business, which uniquely champions an equal focus on stakeholder return on investment, team member engagement, and guest satisfaction. This has made DKN Hotels a preferred partner for hotel brands, vendors, investors, and team members alike. Get to know us at www.dknhotels.com

DKN Hotels Partners with Profit Sword

ProfitSword, hospitality’s premier developer of business intelligence and data integration software, has announced the implementation of its ProfitSage operational and financial reporting solution by DKN Hotels, one of California’s premier hotel management companies. Providing hotel management, development and building services, DKN Hotels currently oversees more than 10 properties and now with the integration of ProfitSage into its data management and accounting process, can ensure the automated and accurate sharing of performance data from all locations in real time.

“When previously relying on a manual process to extract required analytical information from each property, our night auditors often spent countless hours having to compile and then re-verify the accuracy of data before it could be entered into our proprietary accounting software,” says Ana Almada, vice president of operations at DKN Hotels. “We had first tried another solution to see if it could serve as an efficient and automated interface between the different PMS solutions and our accounting program, but found that an array of data inaccuracies essentially made the integration useless. With ProfitSage now in place that can be fully trusted to always provide up-to-date and accurate information throughout our organization. This new technology will allow us to realize higher NOIs for owners as we bring additional managed hotels into the DKN portfolio.”

Data that DKN Hotels can now instantly access includes details on market segments from reservations and sales, daily revenue and key revenue indicators, daily labor, transactions for expenses and even revenue from credit card purchases. With ProfitSage able to provide pre-set levels of access to specific data, DKN Hotels personnel can also be sure of their ability to quickly locate information that is relevant to their exact needs.

“One of the biggest challenges that hoteliers face is being able to identify an effective means of integrating all of the disparate systems that may be in use at any one property or across a portfolio of properties,” says Paul Bennie, director of business development at ProfitSword. “This is especially true when it comes to business intelligence, where planning effectively critically relies on timely access to analytics from an array of platforms, departments, locations and personnel. We are honored to have been selected by DKN Hotels in order to overcome their data interface challenges, and are pleased that they now have a solution in place that is easy to use and always reliable in instantly sharing performance information the moment that it is needed.”

In addition to streamlining the integration and sharing of data, ProfitSage is also sought out by hospitality professionals for its industry-leading budgeting and forecasting abilities. Providing customized metrics and instant access to historical data, ProfitSage offers hoteliers the ability to forecast based on real-time changes to business patterns. With hotel profits subject to an array of external factors such as time of year, weather and upcoming events, ProfitSage further allows hoteliers to create multiple budget and forecast versions in order to account for ‘what-if’ scenarios, and ensure the highest possible level of business success.

DKN Hotels Selected to Manage Holiday Inn Express & Suites Sanford – Lake Mary

DKN Hotels is excited to welcome Holiday Inn Express & Suites Sanford – Lake Mary to its portfolio of managed hotels.

Located near Downtown Sanford and the Orlando- Sanford International Airport, the Holiday Inn Express & Suites Sanford – Lake Mary is perfectly designed for business travelers and vacationers alike. Sanford is conveniently situated midway between Orlando and Daytona Beach, boasting easy access to the area’s most sought after attractions, like Disney World, Daytona International Speedway, and more.

This brand-new hotel features 121 well-appointed, modern guestrooms & suites with amenities like complimentary Wi-Fi, comfortable work space, 55” flat screen smart TVs, Keurig coffee makers, custom mini fridges and more. Guests can also make themselves at home with complimentary hot breakfast, a spacious outdoor pool, state of the art fitness center and 1,503 sq. ft. of flexible meeting space.

“This hotel is the perfect platform for our proven methods of driving revenue and ensuring operational efficiencies. We look forward to positioning this hotel as the market leader for years to come,” said Jorge Azpeitia, Director of Strategic Development at DKN Hotels.

The DKN Hotels team is honored to bring its 35+ years of expertise in the hospitality industry, unique three-legged stool approach to business, and DKN’s culture to the Holiday Inn Express & Suites Sanford – Lake Mary. DKN Hotels’ core values, ongoing support from nine areas of expertise, guidance, strategy, and training, will ensure the success of this new hotel.

For more information on the Holiday Inn Express & Suites Sanford – Lake Mary or to make reservations, please call 407-638-9300 or visit hiexpress.com/sanfordfl

About DKN Hotels

Founded in 1984 by the Dahya family, DKN Hotels currently operates a portfolio of owned and third-party managed Hilton, Marriott, IHG, and independent properties throughout the greater Southern California area. With over 35 years of experience in the hospitality industry, DKN Hotels is dedicated to a three-legged stool approach to business, which uniquely champions an equal focus on stakeholder return on investment, team member engagement, and guest satisfaction. This has made DKN Hotels a preferred partner for hotel brands, vendors, investors, and team members alike. Get to know us at DKNHotels.com.

DKN Hotels Welcomes Beachfront Inn & Suites at Dana Point to Its Managed Portfolio

DKN Hotels, a premier hotel management company built on a philosophy of integrity and balance, is pleased to welcome the Beachfront Inn & Suites at Dana Point to its family of managed hotels. With a storied history of accomplishment in hotel investment, development, and management operations, DKN Hotels looks forward to implementing its time-tested formula for success with this property.

Built in 1993, the Beachfront Inn & Suites at Dana Point is an independent, 33-room beachfront boutique hotel located between San Clemente and Dana Point. Spectacular ocean views and spacious guestrooms are staples of the property, and locals have long visited for the sense of escape it provides. The property recently became an independent hotel, as the current owner, Rachel Nasre, realized that a larger brand would restrict the hotel’s ability to realize its two greatest values – the view and location. With expert vision, Rachel has given the Beachfront Inn & Suites at Dana Point new life by remodeling the hotel her father built and rebranding it as an upscale boutique hotel. This allows for a more home like, comfortable and customized stay for guests.

“Dropping the flag and positioning the Beachfront Inn & Suites as an upscale, boutique hotel was a smart move by Rachel and her father,” said Jorge Azpeitia, Director of Strategic Development at DKN Hotels. “It enabled them to have the freedom to design and take advantage of the beachfront location and the views. With DKN Hotels at the helm, we are excited to bring our expertise to this operation. Rachel provided the product. DKN will provide the service and operational efficiency that will result in higher ADRs and greater NOI.”

The DKN team looks forward to applying DKN Hotels’ fundamental values to this new partnership with the Beachfront Inn & Suites at Dana Point while also providing the ongoing operations support, guidance, strategy and training critical to a hotel’s success in the hospitality industry.

About DKN Hotels:
Founded in 1984 by the Dahya family, DKN Hotels currently owns, operates, and manages a portfolio of Hilton, Marriott, IHG, Wyndham and independent properties throughout the greater Southern California area. With over 30 years of experience in the hospitality industry, DKN Hotels is dedicated to a three-legged stool approach, which uniquely champions an equal focus on stakeholder return on investment, team member engagement, and guest satisfaction. This has made DKN Hotels a preferred partner for hotel brands, vendors, investors, and team members alike. Get to know us at DKNHotels.com.

New Residence Inn Ontario Rancho Cucamonga Opens

Rancho Cucamonga, CA – December 22, 2018 – The 126-suite Residence Inn by Marriott in Rancho Cucamonga, California is set to open today. Located at 9299 Haven Avenue, the all-suite Residence Inn Ontario Rancho Cucamonga will operate as a Marriott franchise, owned and managed by DKN Hotels of Irvine, California.

Located in the foothills of the San Gabriel Mountains in San Bernardino County and three miles from the Ontario International Airport, the hotel offers its guests convenient access to Victoria Gardens, The Claremont Colleges, the California Speedway and Ontario Convention Center. Rates vary depending on length of stay.

“We are pleased with the continued growth of Residence Inn hotels in the Rancho Cucamonga area,” said Diane Mayer, vice president and global brand manager, Residence Inn. “When on the road for an extended period, our guests need space to spread out, maintain their life’s pace and restore their energy to help them maintain a healthy balance and routine while traveling. This new hotel offers them a seamless blend of modern style and functionality that allows them to settle in and thrive.”

Residence Inn properties are designed as all-suite hotels that offer studio, one-bedroom and two-bedroom suites. Guests looking for a revitalizing sleep experience will enjoy the hotel’s plush mattresses and crisp linens, while guests focused on being productive will value their suite’s large, well-lit work desk, ergonomic chair and complimentary high-speed Internet access. Designed for stays of five nights or more, each suite also has a fully-equipped kitchen with a coffeemaker, microwave oven and residential-sized appliances. The hotel also features Marriott’s new MVP Guest Entertainment Technology providing over 40 HD channels, interactive guide and streaming of Netflix, Hulu, YouTube, Pandora and Crackle.

The Residence Inn Ontario Rancho Cucamonga rotates a wide selection of healthy choices at our free hot breakfast every day. Start with favorites like bacon and eggs, Greek yogurt, cut fruit or waffles and make it yours with our extensive toppings, ranging from fresh spinach and cheese to sliced almonds and strawberries. Enjoy all the options you need to start your morning with endless possibilities.

Extending the feeling of comfortable living on the road, the Residence Inn Ontario Rancho Cucamonga offers guests inviting and functional public spaces to relax or collaborate. Road warriors and families alike enjoy the hotel’s grocery delivery service, complimentary Wi-Fi, 24-hour onsite food and beverage market, dry cleaning services, and onsite guest laundry room. The hotel’s weeknight evening gatherings – the RI MixÔ offer a casual, relaxing environment where guests can be as social as they want, while enjoying premium beers and connection to local flavors. The hotel also maintains a business library where guests can fax, copy and print materials, and provides guests with an outdoor swimming pool, outdoor barbecue grills, a complimentary shuttle, an exercise room and Sport Court®.

About Residence Inn by Marriott

Residence Inn by Marriott is the global leader in the extended-stay lodging segment, with more than 700 properties located in more than 10 countries and territories. Designed for long stays, the brand offers spacious suites with separate living, working, and sleeping zones. Fully functional kitchens; grocery delivery service; 24-hour markets and complimentary breakfasts help guests maximize their time and thrive while they travel. The RI MixÔ evening events afford guests the opportunity to socialize and connect with the local community. Each Residence Inn offers free Wi-Fi in both public and guests spaces to ensure continuous connectivity while on the road. As a member of the Marriott International portfolio, Residence Inn is proud to participate in the company’s award-winning loyalty programs – Marriott Rewards®, The Ritz-Carlton Rewards®, and Starwood Preferred Guest® (SPG). The programs, operating under one set of unparalleled benefits, enable members to earn points toward free hotel stays, achieve Elite status faster than ever, and seamlessly book or redeem points for stays throughout our loyalty portfolio of 29 brands and more than 6,700 participating hotels in 129 countries & territories. To enroll for free or for more information about the programs, visit members.marriott.com. For more information or reservations, visit residenceinn.marriott.com. For travel tips, the latest on the brand or to connect with other travelers, “like” Residence Inn on Facebook and follow @ResidenceInn on Twitter and Instagram.

Holiday Inn Express West LA Completes $4 Million Renovation

A new hotel adventure now awaits at the Holiday Inn Express® West Los Angeles. DKN Hotels, the hotel’s management company, announced today that the 78-room, four-story building recently completed a major $4 million renovation encompassing all areas of the property. The hotel has been re-imagined with a modern feel and an eye toward enhancing each guest’s overall experience.

Improvements to the hotel include:

• Exterior corridors enclosed to create a new, interior corridor property
• Stone tile work, lighting improvements and repainting of exterior
• Completely new, open lobby concept
• Expansion and redesign of breakfast room and breakfast buffet area
• Renovation of all public spaces (structure, finishes, fixtures, treatments, etc.)
• Fitness room relocation and expansion
• New Wi-Fi setup for faster speeds and ease of use
• A complete, 78 guestroom remodel and renovation, including: new furniture, beds, treatments, linens, paint and finishes, bathrooms, appliances and air conditioning systems with thermostat controls
• Addition of business center, roof deck patio, sundries market, skylight/atrium and keycard access in elevator

InterContinetal Hotels Group (IHG), one of the world’s leading hotel companies, is the parent company of the Holiday Inn Express brand.

James Huang, General Manager, Holiday Inn Express West Los Angeles said: “We are very excited for guests to see the fantastic enhancements we’ve made to our property. They will essentially be stepping into a brand new hotel as everything – inside and out – has been renovated and updated. They will still experience the same exceptional levels of customer service as we have previously provided but will be treated to an entirely new, reinvented product.”

With these renovations, the property now features the Holiday Inn Express brand’s newest design solution, Formula Blue, which was created to meet the evolving needs of the brand’s target guest. The design features an appealing combination of fresh, energetic and engaging elements, creating a distinctive style that is evident at every touch point of the Holiday Inn Express brand experience.

The Holiday Inn Express West Los Angeles is located at 11250 Santa Monica Blvd., West Los Angeles, CA 90025 and is conveniently situated in the heart of Westwood, near UCLA and Santa Monica and just a short drive to Los Angeles International Airport (LAX). Additional nearby points of interest include a branch office of Google, Silicon Beach, UCLA Medical Center, VA Greater Los Angeles Healthcare Center and Lions Gate Entertainment. Along with the newly upgraded and complimentary Wi-Fi, guests of the hotel will also enjoy the Express Start™ Breakfast Bar every morning.

Guests can visit the hotel at http://www.hiewestla.com.

About IHG®:

IHG® (InterContinental Hotels Group) [LON:IHG, NYSE:IHG (ADRs)] is a global organisation with a broad portfolio of hotel brands, including InterContinental® Hotels & Resorts, Kimpton® Hotels & Restaurants, Hotel Indigo®, EVEN® Hotels, HUALUXE® Hotels and Resorts, Crowne Plaza® Hotels & Resorts, Holiday Inn®, Holiday Inn Express®, Holiday Inn Club Vacations®, Holiday Inn Resort®, avid™ hotels, Staybridge Suites® and Candlewood Suites®.
IHG franchises, leases, manages or owns nearly 5,300 hotels and more than 785,000 guest rooms in almost 100 countries, with more than 1,500 hotels in its development pipeline. IHG also manages IHG® Rewards Club, our global loyalty programme, which has more than 100 million enrolled members.
InterContinental Hotels Group PLC is the Group’s holding company and is incorporated in Great Britain and registered in England and Wales. More than 350,000 people work across IHG’s hotels and corporate offices globally.
Visit http://www.ihg.com for hotel information and reservations and http://www.ihgrewardsclub.com for more on IHG Rewards Club. For our latest news, visit: http://www.ihgplc.com/media and follow us on social media at: http://www.twitter.com/ihg, http://www.facebook.com/ihg and http://www.youtube.com/ihgplc.

About the Holiday Inn Express® brand:

Holiday Inn Express® hotels are modern hotels for value-oriented travelers. Fresh, clean and uncomplicated, Holiday Inn Express hotels offer competitive rates for both business and leisure travelers. Guests Stay Smart® at Holiday Inn Express hotels where they enjoy a free hot Express Start™ breakfast bar with new healthier offerings, free high-speed Internet access and free local phone calls (U.S. and Canada only). There are currently 2,572 Holiday Inn Express hotel locations around the globe. For more information about Holiday Inn Express hotels or to book reservations, visit http://www.holidayinnexpress.com. Find us on Twitter http://www.twitter.com/hiexpress or Facebook http://www.Facebook.com/holidayinnexpress.

About DKN Hotels:

DKN Hotels was Founded in 1984 and currently owns, operates, and manages a portfolio of Hilton, Marriott, IHG, Wyndham and independent properties throughout the greater Southern California area. With over 30 years of experience in the hospitality industry, DKN Hotels is dedicated to a three-legged stool approach, which uniquely champions an equal focus on stakeholder’s financial success, team member engagement, and guest satisfaction. This has made DKN Hotels a preferred partner for hotel brands, vendors, investors, and team members alike. Get to know us at https://www.dknhotels.com

Holiday Inn Express® Newport Beach Completes $2.7 Million Renovation

DKN Hotels, a premier Southern California hospitality management company, announced today that the 86-room Holiday Inn Express® Newport Beach has recently completed a $2.7 million renovation.

DKN Hotels, the hotel’s management company, has invested in the following renovations to the two-story property:

• Enhancements to public spaces, including a new lobby, expanded breakfast area and the addition of a market near the front desk for guests to purchase snacks and sundries.
• Guestroom upgrades with new room furnishings, mattresses, and bathroom fixtures.
• The addition of a shaded cabana area for guests to relax and enjoy a bit of privacy.
• An exterior refresh with new paint.

InterContinental Hotels Group (IHG), one of the world’s leading hotel companies, is the parent company of the Holiday Inn Express brand.

Lynsey Marrinan, General Manager, Holiday Inn Express Newport Beach said: “We look forward to offering our guests an enhanced stay experience while we continue to offer the same exceptional levels of customer service as we have in the past.”

The Holiday Inn Express Newport Beach is located at 2300 West Coast Highway, Newport Beach, CA 92663 and is across the street from Newport Harbor as well as walking distance to Newport Beach Pier and Balboa Island. The hotel offers such conveniences as a complimentary Express Start™ Breakfast Bar and complimentary Wi-Fi throughout the hotel. Other amenities include a cardio room and a relaxing outdoor pool with a private cabana area.

The Holiday Inn Express Newport Beach is owned and managed by DKN Hotels, under a license agreement with a company in the InterContinental Hotels Group.

Notes to Editors:
IHG® (InterContinental Hotels Group) [LON:IHG, NYSE:IHG (ADRs)] is a global organisation with a broad portfolio of hotel brands, including InterContinental® Hotels & Resorts, Kimpton® Hotels & Restaurants, Hotel Indigo®, EVEN® Hotels, HUALUXE® Hotels and Resorts, Crowne Plaza® Hotels & Resorts, Holiday Inn®, Holiday Inn Express®, Holiday Inn Club Vacations®, Holiday Inn Resort®, avid™ hotels, Staybridge Suites® and Candlewood Suites®.

IHG franchises, leases, manages or owns nearly 5,300 hotels and more than 785,000 guest rooms in almost 100 countries, with more than 1,500 hotels in its development pipeline. IHG also manages IHG® Rewards Club, our global loyalty programme, which has more than 100 million enrolled members.

InterContinental Hotels Group PLC is the Group’s holding company and is incorporated in Great Britain and registered in England and Wales. More than 350,000 people work across IHG’s hotels and corporate offices globally.

Visit http://www.ihg.com for hotel information and reservations and http://www.ihgrewardsclub.com for more on IHG Rewards Club. For our latest news, visit & follow us on social media at: http://www.twitter.com/ihg, http://www.facebook.com/ihg and http://www.youtube.com/ihgplc.

About the Holiday Inn Express® brand
Holiday Inn Express® hotels are modern hotels for value-oriented travelers. Fresh, clean and uncomplicated, Holiday Inn Express hotels offer competitive rates for both business and leisure travelers. Guests Stay Smart® at Holiday Inn Express hotels where they enjoy a free hot Express Start™ breakfast bar with new healthier offerings, free high-speed Internet access and free local phone calls (U.S. and Canada only). There are currently 2,572 Holiday Inn Express hotel locations around the globe. For more information about Holiday Inn Express hotels or to book reservations, visit http://www.holidayinnexpress.com. Find us on Twitter http://www.twitter.com/hiexpress or Facebook http://www.Facebook.com/holidayinnexpress.

DKN Hotels Opens SpringHill Suites by Marriott in Carlsbad, California

Carlsbad, CA – December 23, 2020 –The SpringHill Suites by Marriott San Diego Carlsbad has officially opened its doors. Located at 3136 Carlsbad Boulevard, the hotel will operate as a Marriott franchise, owned and managed by DKN Hotels of Irvine, California. The 104-suite hotel will feature a rooftop lounge with sweeping ocean views and fire pits. Other hotel amenities include an outdoor swimming pool, a well-equipped fitness center, a complimentary breakfast, business services, complimentary Wi-Fi, and two meeting rooms with a combined 1,156 square feet of functional space.

Situated in the heart of Carlsbad Village and just steps from the warm ocean breezes and stunning sunset views of Carlsbad State Beach, the hotel is also within walking distance of the area’s fine shopping, dining and entertainment options. The SpringHill Suites by Marriott San Diego Carlsbad provides convenient access to Camp Pendleton, LEGOLAND® California, The Flower Fields at Carlsbad Ranch, The Crossings at Carlsbad, and the Carlsbad Premium Outlets. The three-story hotel is just a short drive from downtown San Diego and all of its exciting attractions and activities.

“We are honored to unveil our SpringHill Suites hotel in Carlsbad Village, as the area is popular with both the business and leisure traveler,” said Cherie Brower, General Manager, SpringHill Suites San Diego Carlsbad. “Whether staying for one night or 10, our team promises to make it a memorable stay.”

The new hotel offers a little extra space with suites larger than a typical hotel room. Separate living, working and sleeping spaces provide guests with flexibility and functionality. The hotel suites include comfortable beds, soft linens, and plush pillows to allow for an optimum night’s sleep. Each suite also features the SpringHill Suites’ custom, three-in-one West Elm sofa which converts from a sofa to a daybed to a trundle bed – without sacrificing its stylish good looks, along with the West Elm swivel chair.

For more information on the SpringHill Suites San Diego Carlsbad or to make reservations, please call 442-333-9892 or visit SpringHillSanDiegoCarlsbad.com.

About SpringHill Suites by Marriott

SpringHill Suites by Marriott is an all-suite hotel brand that is refreshingly different. Guests are provided warm, thoughtful service in an uplifting, positive atmosphere at over 450 properties across the United States and Canada. Each spacious suite features an open, airy, and stylish design that provides guests the flexibility to be productive and unwind. A daily signature complimentary breakfast is offered for guests to have a good start to their day. For more information or reservations, visit www.springhillsuites.com, become a fan on Facebook or follow @SpringHillSuites on Twitter and Instagram. SpringHill Suites is proud to participate in Marriott Bonvoy™, Marriott’s highly awarded travel program offering members an extraordinary portfolio of global brands, experiences on Marriott Bonvoy Moments and unparalleled benefits including earning points toward free hotel stays and nights toward Elite status recognition. To enroll for free or for more information about the program, visit MarriottBonvoy.com.

About DKN Hotels

Founded in 1984 by the Dahya family, DKN Hotels currently operates a portfolio of owned and third party managed Hilton, Marriott, IHG, and independent properties throughout the greater Southern California area. With over 35 years of experience in the hospitality industry, DKN Hotels is dedicated to a three-legged stool approach to business, which uniquely champions an equal focus on stakeholder return on investment, team member engagement, and guest satisfaction. This has made DKN Hotels a preferred partner for hotel brands, vendors, investors, and team members alike. Get to know us at DKNHotels.com.

DKN Hotels See Huge TripAdvisor Gains with HelloShift Guest Messaging

New case study finds improved TripAdvisor performance (more reviews, better reviews, and higher rankings) after DKN Hotels added Guest Messaging with HelloShift.

San Francisco, CA – HelloShift released a new case study showing how DKN Hotels successfully implemented texting with guests across a portfolio of premier branded and independent hotels. The case study shows how HelloShift helped DKN Hotels improve their TripAdvisor rankings, a Holy Grail in Southern California’s competitive market. At a time when hotel software is clunky and complicated, HelloShift’s award-winning integrated messaging and service delivery optimization platform is simple to implement, moves the needle, and generates rave reviews by hotel teams and guests.

HelloShift founder and CEO Sudheer Thakur says “When it comes to excellence in hospitality, DKN Hotels delivers. DKN’s outstanding commitment to their teams builds a winning, service-oriented culture. We are honored to be DKN’s hotel messaging infrastructure and are inspired by these results as we continually improve our platform.“

DKN’s Secret Sauce for a Successful Launch

DKN Hotels enjoyed a swift transition to Guest Messaging in HelloShift. The successful launch started with a clear strategy of using texting with guests to improve TripAdvisor rankings. Leadership at DKN Hotels embraced texting with guests at the executive and hotel level. During the rolling launch, each hotel became proficient within a week with no down-time. Teams quickly customized HelloShift for their unique needs, from getting guest data into the system to individualizing automated messages. DKN lets HelloShift do the heavy lifting for routine texting functions, from automatically importing guest data to sending routine pre-stay, in-stay, and post-stay messages during the guest lifecycle.

Over 25 percent of DKN guests respond to routine guest lifecycle messages during their stay. Tools like HelloShift’s intent detection AI (artificial intelligence) help DKN teams be responsive, and HelloShift’s integrated service delivery platform makes it easy for teams to close the loop on guest requests. Escalation of issues and routine reports help DKN managers stay on top of messaging. DKN leadership also provides continual reinforcement for using messaging across the organization.

DKN Wins Big with Texting in HelloShift

The case study reveals how DKN Hotels saw huge TripAdvisor gains after adding texting with guests in HelloShift’s integrated service delivery and guest messaging platform. As HelloShift’s case study shows, after DKN Hotels added texting, the portfolio on average generated 56% more reviews, gained 3/4 of a star, and saw a boost in rank in Southern California’s highly competitive and hotly contested market. Research from the Cornell University School of Hotel Administration shows how increases in review quality and quantity improve RevPAR.

Hotel teams and guests give rave reviews for HelloShift. Reviews on HotelTechReport show how texting with guests fits naturally into DKN workflow using HelloShift’s integrated service delivery optimization and guest messaging platform. And TripAdvisor reviews show how much guests appreciate receiving routine texts at key points in their stay with HelloShift’s guest lifecycle. The overwhelmingly positive response by hotel teams and guests to HelloShift’s integrated hotel messaging platform makes sense at a time when people increasingly prefer texting over other communication methods.

DKN’s VP of Operations, Ana Almada, says “These findings show how HelloShift brings out the best in our teams while providing a priceless link to guests. Modern messaging is essential, and HelloShift does it all in one app across our diverse portfolio.“

The HelloShift case study of DKN Hotels’s successful guest messaging implementation is available at HelloShift.com.

About HelloShift

HelloShift is modern messaging for hotels – service delivery optimization and guest messaging in one integrated platform. HelloShift connects hotel teams across buildings, floors, shifts and departments with notes, tasks, and checklists. HelloShift also connects hotel teams with guests through texting and with future guests through website chat. Hoteliers use HelloShift to deliver phenomenal service in one simple messaging app teams learn quickly and love to use. HelloShift was rated #1 by hoteliers in the 2018 and 2019 HotelTechAwards.

Get a free trial at HelloShift.com.